At HYSS Jewelry, we stand behind the quality of our jewelry. Every HYSS piece is covered by a two-year limited warranty against manufacturing defects, giving you peace of mind while enjoying your jewelry.
The warranty period begins on the date your original order is delivered.
What Our Warranty Covers
Our two-year warranty covers manufacturing defects that occur under normal use, including certain issues related to:
Jewelry structure or workmanship
Defective clasps or closures
Manufacturing defects in settings
Stones that become loose due to a manufacturing defect
Other defects determined by HYSS Jewelry to be related to the original manufacturing process
If your jewelry has a potential manufacturing defect during the warranty period, please contact us. Our team will review the issue and determine the appropriate solution.
Depending on the circumstances, we may offer a repair or replacement.
What Our Warranty Does Not Cover
Our warranty does not cover damage or changes resulting from improper use, accidents, or normal wear and tear.
Examples include:
Scratches, dents, or damage caused by impact
Damage caused by improper handling or storage
Damage caused by misuse or accidents
Discoloration or changes caused by chemicals, cosmetics, perfume, lotions, pool water, or other substances
Normal wear and tear
Natural changes to finishes or plating caused by regular use
Lost or stolen jewelry
Lost stones resulting from accidental damage, impact, snagging, or improper use
Damage caused by repairs, modifications, resizing, or alterations performed by unauthorized third parties
Because jewelry may be made with different materials and finishes, the appearance of a piece may naturally change with regular wear over time. Such changes are generally considered normal wear and are not manufacturing defects.
Warranty Requirements
To request warranty service:
The item must have been purchased directly from the official HYSS Jewelry website.
The warranty applies to the original purchaser.
Proof of purchase or the original order information may be required.
Please contact us before sending any item back.
Do not send jewelry to us without receiving return instructions from our customer service team.
If we determine that the issue is covered by our warranty, we will provide further instructions for the repair or replacement process.
Repairs & Replacements
If your jewelry is determined to have a manufacturing defect covered by this warranty, HYSS Jewelry may, at our discretion:
Repair the jewelry;
Replace the affected jewelry or component; or
Provide another appropriate solution.
If an issue is not covered by the warranty, we may still be able to assist with a repair or other service. In such cases, we will communicate any applicable costs with you before proceeding.
Important Notes
Please do not attempt to repair, modify, resize, or alter your jewelry yourself or through an unauthorized third party before contacting HYSS Jewelry.
Unauthorized repairs or modifications may affect our ability to determine the original cause of the issue and may void the applicable warranty.
If you are asked to return an item, please use a shipping method with tracking and keep your tracking information until the item has been received and processed.
How to Make a Warranty Claim
If you believe your jewelry has a manufacturing defect, please contact us:
Our customer service team will review your request and provide the next steps.
Two Years of Care, From HYSS
We want you to enjoy your HYSS jewelry with confidence.
Our two-year limited warranty is our commitment to supporting you when an issue is caused by a manufacturing defect.
HYSS Jewelry — Made to shine with you.
30-DAY RETURNS
If your purchase is not quite right, eligible items may be requested for return or exchange within 30 days of delivery. Please contact HYSS Customer Service and receive authorization before shipping an item back.
See our Return & Exchange Policy for eligibility, shipping, and refund details.
For help with a return, exchange, damaged item, or incorrect order, email service@hyssjewelry.com. Include your order number and a short description of the issue.
FREE DELIVERY
Delivery Time = Processing Time + Shipping Time Shipping to US/CA/AU:
Method
Shipping Time
Price
Standard Shipping
7-15 Working Days
$9.90 (Free over $75.00)
Express Shipping
4-6 Working Days
$49.00
For your convenience, we ship worldwide and offer free standard shipping $75.00+ formost places. You can choose the shipping method during checkout.
DETAILS & DIMENSIONS
Material Crafted with a premium metal setting and a polished finish, this ring is designed for lasting shine, comfort, and everyday elegance.
Center Stone
Stone Type: Premium Moissanite
Cut: Brilliant Cut ( Round)
Color: Near Colorless
Clarity: VVS Grade
Sparkle: Exceptional fire and brilliance, reflecting light from every angle
Ring Specifications
Center Stone Size: Available in multiple sizes
Ring Width: Approx. 1.5 – 2 mm
Ring Size: US 5 – US 10
Weight: Lightweight and comfortable for daily wear