Track Order – HYSS Jewelry

Hyss hos multiple companies worldwide. Our operation centre is located at Room 701, Unit 108. 7/F. Tower B, NewMandarin Plaza, 14 ScienceMuseum Road Tsim Sha Tsui, Kowloon, Hong Kong. While other offices are in the UnitedStates, the United Kingdom. Jopan,etc. We believe indelivering excellent customer service, and wl do everything posstbleto satsty our customers. If you have any questions. comments or suggestions
feel free to contact us or email us at service@Hyss.com.

Note: If you can’t track your order here, you can also track your packages in couriers’ official website

Two-Year Warranty

Jewelry Made to Be Enjoyed

At HYSS Jewelry, we stand behind the quality of our jewelry. Every HYSS piece is covered by a two-year limited warranty against manufacturing defects, giving you peace of mind while enjoying your jewelry.

The warranty period begins on the date your original order is delivered.

What Our Warranty Covers

Our two-year warranty covers manufacturing defects that occur under normal use, including certain issues related to:

Jewelry structure or workmanship
Defective clasps or closures
Manufacturing defects in settings
Stones that become loose due to a manufacturing defect
Other defects determined by HYSS Jewelry to be related to the original manufacturing process

If your jewelry has a potential manufacturing defect during the warranty period, please contact us. Our team will review the issue and determine the appropriate solution.

Depending on the circumstances, we may offer a repair or replacement.

What Our Warranty Does Not Cover

Our warranty does not cover damage or changes resulting from improper use, accidents, or normal wear and tear.

Examples include:

Scratches, dents, or damage caused by impact
Damage caused by improper handling or storage
Damage caused by misuse or accidents
Discoloration or changes caused by chemicals, cosmetics, perfume, lotions, pool water, or other substances
Normal wear and tear
Natural changes to finishes or plating caused by regular use
Lost or stolen jewelry
Lost stones resulting from accidental damage, impact, snagging, or improper use
Damage caused by repairs, modifications, resizing, or alterations performed by unauthorized third parties

Because jewelry may be made with different materials and finishes, the appearance of a piece may naturally change with regular wear over time. Such changes are generally considered normal wear and are not manufacturing defects.

Warranty Requirements

To request warranty service:

The item must have been purchased directly from the official HYSS Jewelry website.
The warranty applies to the original purchaser.
Proof of purchase or the original order information may be required.
Please contact us before sending any item back.
Do not send jewelry to us without receiving return instructions from our customer service team.

If we determine that the issue is covered by our warranty, we will provide further instructions for the repair or replacement process.

Repairs & Replacements

If your jewelry is determined to have a manufacturing defect covered by this warranty, HYSS Jewelry may, at our discretion:

Repair the jewelry;
Replace the affected jewelry or component; or
Provide another appropriate solution.

If an issue is not covered by the warranty, we may still be able to assist with a repair or other service. In such cases, we will communicate any applicable costs with you before proceeding.

Important Notes

Please do not attempt to repair, modify, resize, or alter your jewelry yourself or through an unauthorized third party before contacting HYSS Jewelry.

Unauthorized repairs or modifications may affect our ability to determine the original cause of the issue and may void the applicable warranty.

If you are asked to return an item, please use a shipping method with tracking and keep your tracking information until the item has been received and processed.

How to Make a Warranty Claim

If you believe your jewelry has a manufacturing defect, please contact us:

Email: service@hyssjewelry.com

Please include:

Your order number
Your name and email address
A brief description of the issue
Clear photos or videos showing the issue

Our customer service team will review your request and provide the next steps.

Two Years of Care, From HYSS

We want you to enjoy your HYSS jewelry with confidence.

Our two-year limited warranty is our commitment to supporting you when an issue is caused by a manufacturing defect.

HYSS Jewelry — Made to shine with you.

FREE DELIVERY

Delivery Time = Processing Time + Shipping Time Shipping to US/CA/AU:

Method	Shipping Time	Price
Standard Shipping	7-15 Working Days	$9.90 (Free over $75.00)
Express Shipping	4-6 Working Days	$49.00

For your convenience, we ship worldwide and offer free standard shipping $75.00+ formost places. You can choose the shipping method during checkout.

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@2026 HyssJewelry. All Rights Reserved.

Jewelry Made to Be Enjoyed

What Our Warranty Covers

What Our Warranty Does Not Cover

Warranty Requirements

Repairs & Replacements

Important Notes

How to Make a Warranty Claim

Two Years of Care, From HYSS

CUSTOMER CARE

ABOUT HYSS

MORE INFO

Two-Year Warranty

Jewelry Made to Be Enjoyed

What Our Warranty Covers

What Our Warranty Does Not Cover

Warranty Requirements

Repairs & Replacements

Important Notes

How to Make a Warranty Claim

Two Years of Care, From HYSS

30-DAY RETURNS

FREE DELIVERY

DETAILS & DIMENSIONS

STAY IN TOUCH FOR MORE DEALS!

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