Return & Exchange Policy

At HYSS Jewelry, we want you to feel confident when shopping with us. If your purchase is not quite right, we offer a 30-day return and exchange policy.

You may request a return or exchange within 30 days from the date your order was delivered, provided that the item meets the conditions below.

Return & exchange eligibility

To be eligible for a return or exchange:

  • Contact HYSS Jewelry Customer Service and receive return authorization before sending any item back. Unauthorized returns may not be accepted or processed.
  • Submit the return or exchange request within 30 days of the delivery date.
  • Return items in their original, unused and unworn condition, without scratches, damage, stains, deformation or other signs of use.
  • Do not return jewelry that has been resized, modified, engraved, repaired or otherwise altered after delivery.
  • Return all original packaging, jewelry tags, certificates, accessories and promotional gifts supplied with the order.
  • Use a trackable shipping method. HYSS Jewelry is not responsible for a return that is lost or damaged in transit when no valid tracking information is available.
  • Do not send a return to the address shown on the original package. HYSS Jewelry will provide the correct return address after the request is approved.

Non-returnable and non-exchangeable items

The following items are not eligible for return, refund or exchange:

  • Final-sale items or products clearly marked as non-returnable.
  • Personalized or customized jewelry, including custom engraving, names, dates, photos or other personalized details.
  • Jewelry made or modified to a customer’s specific customization requirements, including certain custom sizes, materials, stones or designs.
  • Items that have been worn, damaged, scratched, resized, altered, repaired or modified after delivery.
  • Items missing the original jewelry tag, packaging, certificate or other required accessories.
  • Items returned after the 30-day return period.
  • Replacement or exchange items, unless HYSS Jewelry confirms a manufacturing defect.

Promotional gifts

If an order included a free promotional gift, the gift must be returned with the eligible item. If the promotional gift is not returned, HYSS Jewelry may deduct the retail value of the gift from the refund amount.

Return shipping

Unless the return is due to an error by HYSS Jewelry or a confirmed product defect, the customer is responsible for return shipping costs. We recommend a shipping service that provides tracking and insurance. HYSS Jewelry cannot be responsible for an item that is lost or damaged during return transit.

Wrong, damaged or defective items

We carefully inspect jewelry before shipment. If you receive the wrong item, a damaged or defective item, or an item with incorrect customization or engraving, contact service@hyssjewelry.com as soon as possible.

For a damaged or defective item, provide clear photos or videos so our team can investigate and assist with an appropriate solution. We strongly recommend contacting us within 48 hours of delivery for shipping damage or a product defect. If HYSS Jewelry confirms that it caused the issue, an appropriate resolution may include a replacement, exchange, repair or refund.

Refunds

After a returned item is received, HYSS Jewelry will inspect it to confirm that it meets the return conditions. Approved returns are generally processed within 5 business days after the returned package is received and inspected.

Approved refunds are issued to the original payment method unless otherwise agreed with HYSS Jewelry. Original shipping charges are generally non-refundable unless the return is caused by an HYSS Jewelry error or a confirmed product defect. Return shipping costs are generally the customer’s responsibility unless otherwise stated.

If an item does not meet the return requirements, HYSS Jewelry may refuse the refund or return the item to the customer at the customer’s expense. Your bank or payment provider may need additional time to post an approved refund.

Exchanges

To request an exchange for an eligible item, contact service@hyssjewelry.com within 30 days of delivery. The original item must meet all return and exchange conditions before an exchange can be approved.

If a replacement item has a higher price, you may be required to pay the difference. If a replacement item has a lower price, HYSS Jewelry may refund the difference or issue store credit at its discretion. Customized or personalized items are generally not eligible for exchange.

Return & exchange process

Step 1: Contact us

Email service@hyssjewelry.com with your order number, full name, email address used for the order, reason for the request and, where applicable, photos or videos.

Step 2: Receive return authorization

Our Customer Service team will review the request and provide further instructions if it is eligible. Do not send an item before receiving authorization from HYSS Jewelry.

Step 3: Pack and ship

After approval, securely package the jewelry with its original packaging, tags, certificates and accessories. Use a trackable shipping service and retain your shipping receipt and tracking information until the return has been fully processed.

Step 4: Inspection and resolution

Once HYSS Jewelry receives the package, we will inspect the returned item. If it meets the applicable conditions, we will process the approved refund or exchange.

Important notice

HYSS Jewelry may refuse a return or exchange that does not comply with this policy. HYSS Jewelry may update this policy when necessary; any updates will be posted on this page.

For questions about a return or exchange, contact service@hyssjewelry.com.