FAQs
FAQs
ORDERS & PAYMENT
After you place an order, HYSS Jewelry will send an order confirmation to the email address entered at checkout. Please review the order details carefully. If you cannot find the confirmation email, check your spam or junk folder and contact us at service@hyssjewelry.com with your order number.
If you need help with an order, contact us as soon as possible at service@hyssjewelry.com and include your order number. We will review your request, but a change or cancellation is not confirmed unless HYSS Jewelry confirms it to you in writing. Once an order has entered processing or has shipped, changes may not be possible.
The payment methods available for your order are shown at checkout. Availability can depend on your location, device and the information entered at checkout. Please do not send payment-card details by email.
For your protection, complete payment only through the HYSS Jewelry checkout. Do not share your card details, password or account-access information by email or social media. If you receive a message that appears suspicious, contact us at service@hyssjewelry.com before taking action.
Please email service@hyssjewelry.com with your order number and a brief description of the issue. Do not include full payment-card information in your message.
SHIPPING
Available delivery methods, shipping charges and estimated delivery information are displayed at checkout after you enter a shipping address. The checkout information for your order is the most current information and takes priority over general website information.
Eligible orders may qualify for free shipping when that option is displayed at checkout. The current store configuration uses a $75 qualifying threshold for one free-shipping method. Eligibility can depend on the delivery address, cart contents and available delivery methods.
Where available, the checkout may offer more than one delivery method, including an expedited option. The method name, price and estimated delivery information shown for your shipping address at checkout apply to your order.
If tracking is available for your shipment, it will be provided through the shipping confirmation or order communication. Delivery updates are provided by the carrier and may change after dispatch.
Any applicable charges shown at checkout are displayed before you complete your order. International shipments may also be subject to local customs, duties, taxes or handling charges imposed by the destination country. Please contact the relevant customs authority if you need information about charges that may apply to your location.
RETURNS & EXCHANGES
Eligible return or exchange requests must be submitted within 30 days of the delivery date. Please review the full Return & Exchange Policy before sending any item back.
Email service@hyssjewelry.com with your order number, full name, the email address used for the order and the reason for your request. If relevant, include clear photos or videos. Do not send an item before HYSS Jewelry has provided return authorization and instructions.
Final-sale items, personalized or customized jewelry, items that have been worn, damaged, altered or resized, and items returned outside the 30-day period are not eligible. Please see the full Return & Exchange Policy for all conditions and exclusions.
After an approved return is received and inspected, refunds are generally processed within 5 business days. Approved refunds are issued to the original payment method unless otherwise agreed with HYSS Jewelry. Your bank or payment provider may need additional time to post the refund.
